Privacy Policy
Your privacy matters to us at Cabin Orbit Garden
Information We Collect
When you contact us for corporate flower arrangements or gift services, we gather information you voluntarily supply. This may include your name, business name, email address, phone number, delivery addresses, and specific specifications for your floral needs. We also collect payment details when you place orders, though these are processed securely through our payment partners.
For corporate clients, we might obtain extra business information such as company registration data, preferred delivery timelines, and budget constraints to tailor our service to your business requirements.
Our site automatically gathers certain technical details when you visit, such as your IP address, browser type, device information, and how you navigate the site. We use this information to improve site performance and understand how clients discover our services.
How We Use Your Information
We mainly use your information to fulfill flower orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, crafting custom arrangements based on your requirements, and communicating about your service needs.
We also use data to enhance our services and the website experience. This helps us identify which corporate floral offerings are most valuable to our clients and how we can better support the business community in United Kingdom.
Information Sharing and Disclosure
Cabin Orbit Garden respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share essential information with trusted service providers who assist in operating our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it solely for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the security of your personal data with utmost importance and implement suitable technical and organizational measures to safeguard it. This includes secure data storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
We store personal data in secure systems with access controls and ongoing security monitoring.
Encryption
We encrypt sensitive data transfers to protect information as it travels between your browser and our services.
Limited Access
Only staff members who require information to deliver services can access customer data.
While we implement strong security measures, no method of transmission over the internet is 100% secure. We continuously update our security practices to protect against evolving threats.
Your Privacy Rights
You have important rights regarding your personal information. Depending on applicable laws, you may have the right to access, correct, delete, or restrict the use of your personal information.
To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to requests within a reasonable timeframe as required by applicable law.
Data Retention
We retain personal information only as long as necessary to provide our services and fulfill legal obligations. Retention periods vary depending on the type of information and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order details retained for roughly three years after the last service engagement
- Payment records kept for about seven years for tax and accounting purposes
- Website analytics data kept for around two years and two months to improve services
- Marketing opt-out preferences kept until you unsubscribe or there is about two years of inactivity
Cookies and Site Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and understand how visitors interact with our site. Cookies help us remember preferences and analyze site performance.
You can adjust cookie preferences in your browser settings. However, turning off certain cookies may affect site functionality. For detailed information about our cookie practices, please review our Cookie Policy.
Third-Party Links
Our site may include links to external websites or services. This privacy policy covers only Cabin Orbit Garden and our site. We are not accountable for the privacy practices of external sites.
We encourage you to review the privacy notices of any third-party sites you access via links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect updates in our practices, services, or legal obligations. When substantial changes occur, we will update the "Last Updated" timestamp at the top of this policy.
We encourage you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.
Contact Us About Privacy
Cabin Orbit Garden Privacy Team
123 Rose Lane, London
London, United Kingdom WC2H 9LT
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within one week.